17+ years’ experience as a Financial Operations Leader with 6 years’ experience within the Crypto space. Most recent role was VP of Operations for a global Crypto Lending platform, where they were charged with leading the global customer support team, lending operations team and sales team.

Developed a full feedback loop throughout internal teams and platform users leading to a 25% increase in response rate, and CSAT scores consistently above 90%.

Previously spent 11 years with a market-leading Investment Bank leading their Prime Brokerage Operations, where they were able to increase ETF Settlement time by 50% and reduced equity trade exception volumes by an average of 25%.

Looking for an ambitious Crypto firm with a collaborative culture and an interesting product. Preference to firms operating within tokenisation.